About Us
Returns & Refunds Policy
Last Updated: July 30, 2026
At iRobotSales, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the policy below.
1. Return Period
You may request a return within 30 days of the date your order was delivered.
To be eligible for a return, the product must:
- Be in its original condition.
- Be unused, or in a condition consistent with reasonable inspection and testing.
- Include the original packaging, accessories, manuals, and other included items whenever possible.
- Not be damaged due to misuse, improper installation, or unauthorized modifications.
- Include your order number or proof of purchase.
Certain products may have additional return conditions. Any applicable restrictions will be communicated on the product page or at the time of purchase.
2. How to Request a Return
To request a return, please contact us at:
Please include:
- Your full name.
- Order number.
- Product name.
- Reason for the return.
- Photos or videos, if the product is damaged or defective.
Our customer support team will review your request and provide instructions on how to proceed.
Please do not send a product back without first contacting us and receiving return instructions.
3. Return Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you may be responsible for the return shipping costs.
If you received a product that is defective, damaged during delivery, incorrect, or significantly different from the product description, please contact us. After reviewing the situation, we may provide a prepaid return label or another appropriate resolution where applicable.
4. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at support@irobotsales.com.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product.
- Photos of the packaging and shipping label, if the product was damaged during delivery.
Depending on the circumstances, we may offer:
- A replacement.
- A repair, where applicable.
- A refund.
- Another appropriate resolution.
5. Refunds
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
If your refund is approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing depends on your bank or payment provider.
Original shipping charges, if any, may not be refundable unless the return is due to an error on our part, a defective product, or another situation where a refund of shipping costs is required by applicable law.
6. Partial Refunds
In certain circumstances, a partial refund may be issued if:
- The returned product shows signs of use beyond reasonable inspection or testing.
- The product is missing accessories or components.
- The product or packaging has been damaged after delivery due to customer handling.
Any partial refund will be determined based on the condition of the returned product.
7. Exchanges
If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.
If the requested replacement is unavailable, we may offer a refund or another appropriate resolution.
8. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene requirements, safety considerations, or other applicable restrictions.
Any products that are non-returnable or subject to special return conditions will be clearly identified on the relevant product page or communicated before purchase.
9. Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the standard return process described in this policy may apply.
10. Refunds for Undeliverable or Returned Packages
If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, we may contact you to arrange reshipment.
Additional shipping charges may apply to reshipment.
If you choose not to have the order reshipped, we may issue a refund after deducting applicable costs, where permitted by law.
11. Questions About Returns and Refunds
If you have any questions about our Returns & Refunds Policy, please contact us.
iRobotSales
Email: support@irobotsales.com
Phone: (307) 443-6690
Business Address:
SPACES LEVI’S PLAZA
1160 Battery St, Ste 100
San Francisco, CA 94111
United States
We are committed to providing a transparent and reliable shopping experience and to resolving customer concerns fairly and promptly.
Thank you for choosing iRobotSales.