Shipping Policy
Last Updated: July 30, 2026
At iRobotSales, we are committed to providing a reliable and convenient shipping experience for every order.
1. Free Standard Shipping
We offer free standard shipping on eligible orders within the United States.
Free standard shipping applies to qualifying orders shipped to eligible U.S. destinations. Any applicable exclusions or shipping restrictions will be clearly communicated during checkout.
Expedited or express shipping options, when available, may be offered at an additional cost.
2. Order Processing
Orders are processed after payment has been successfully received and verified.
Please allow 1–3 business days for order processing before your order is shipped.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
During periods of high order volume, holidays, or promotional events, processing times may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.
3. Delivery Times
After your order has been shipped, standard delivery generally takes approximately 3–7 business days, depending on the destination and carrier.
Delivery estimates are not guaranteed and may be affected by factors outside our control, including:
- Weather conditions.
- Carrier delays.
- Holidays.
- Incorrect or incomplete delivery addresses.
- Unexpected transportation disruptions.
Once your order has been shipped, you will receive tracking information when available.
4. Order Tracking
When tracking information is available, it will be provided to you by email after your order has been shipped.
Please allow some time for tracking information to become active after the carrier receives and scans your package.
If you have questions about your shipment, please contact us at:
5. Shipping Address
Please ensure that your shipping address is complete and accurate when placing your order.
iRobotSales is not responsible for delivery issues caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before your order is shipped, but we cannot
guarantee that changes can be made after an order has been processed.
6. Lost, Stolen, or Delayed Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location.
You may also contact the shipping carrier directly for additional information.
If your package is delayed or appears to be lost in transit, please contact us at support@irobotsales.com. We will work with you and the carrier to investigate the shipment and determine the appropriate next steps.
7. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the damage.
- Clear photos of the product.
- Clear photos of the packaging and shipping label.
This information helps us investigate the issue and determine the appropriate resolution.
8. Shipping Restrictions
We currently ship to eligible addresses within the United States.
Some remote locations, territories, or restricted delivery areas may have shipping limitations.
If an order cannot be delivered to the provided address, we will contact you to discuss the available options.
9. Shipping Costs
Standard shipping: Free on eligible U.S. orders.
Expedited shipping: Additional charges may apply when this option is available.
Any applicable shipping charges will be displayed clearly during checkout before you complete your purchase.
10. Contact Us
If you have any questions about your order or our shipping policy, please contact us.
iRobotSales
Email: support@irobotsales.com
Phone: (307) 443-6690
Business Address:
SPACES LEVI’S PLAZA
1160 Battery St, Ste 100
San Francisco, CA 94111
United States
We are committed to providing a transparent and reliable shopping experience for our customers.
Thank you for choosing iRobotSales.